Cancellations and Returns: Your Rights Explained

DEFINITIONS

In this document, the following words shall have the following meanings:

1. ‘SA’ shall be used to refer to Sugars Addictive.
2. ‘Agreement’ means these Terms and Conditions below
3. ‘Customer’ means the organisation or person who purchases counselling services or support/training from SA.
4. ‘Contract’ refers to the agreement that exists between SA and its Customers, and ‘Service’ means any counselling or training that is purchased by a Customer.
5. ‘Intellectual Property Rights’ means all patents, registered and unregistered designs, copyright, trademarks, know-how, and all other forms of intellectual property, wherever in the world enforceable.
6. ‘Trainings’ shall mean any one of the support or training products run by SA for Customers.
7. ‘Assessment’ refers to any counselling session that is offered by a therapist affiliated with SA
8. ‘Recovery workshop’ refers to an event that is led by an SA Affiliate counsellor.

GENERAL

These Terms and Conditions shall apply to all contracts for the supply of goods and services by the SA to the Customer.

COMPLAINTS

Should you wish to make a complaint about any of the products and services from SA, please send this to: Kate Oliver – Complaints, Sugarsaddictive.com 25 Endor Crescent, Ilkley LS297QH or contact us via admin@sugarsaddictive.com. A copy of our Complaints Procedure is available on request.

BOOKING POLICY

Payment for all courses must be received in full before commencement, including any instalments agreed under our interest-free payment plan. Your place is secured once full payment has been made.

PRICE, PAYMENTS, AND REFUNDS

1. We are not liable to refund fee differences that may arise due to customers booking at different times, discounts, etc.
2. Invoiced amounts shall be due and payable as described on the invoice. SA is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the base rate of the Bank of England.
3. Should a purchase order be required for payment of the invoice, it is the delegate’s responsibility to ensure SA has the full details and agreed purchase order before our products or services are supplied.
4. Payment must be received in full before commencement of training events, including any instalments agreed under the SA interest-free payment plan. A training place is only secured once full payment has been made.
5. If a booking is cancelled, an administration charge will be incurred. This will depend on the notice of cancellation as detailed below:

Assessments Refunds

- Refunds for Assessments where cancellation is 30 days after purchase – no refund.
- Refunds if no suitable counsellor is found within 30 days of purchase only – full refund.

Training & Workshop Refunds

1. Cancellations: Refunds are only given for cancellations 21 days prior to the course commencement date, subject to an administration fee of £50.
2. If a customer does not turn up to a training without notice or fails to complete the training, no refund.
3. A transfer to another course is possible without penalty. Requests for transfers must be made prior to the original training start date. No charge is made in such circumstances. The original fee or any part thereof will be non-refundable, and its full value will be allocated to other trainings offered by SA.
4. Cancellations and transfer requests must be made in writing to info@sugarsaddictive.com

In special circumstances only, SA may waive the cancellation fee, but is not obliged to do so.

SPECIFICATIONS

1. For the avoidance of doubt, no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of SA and no representation written or oral, correspondence or statement shall form part of the contract.
2. No use of the SA logo is permitted at any time other than with written permission by the Principal of SA
3. Copyright and intellectual property rights; please see item 17 below.

DELIVERY OF SERVICES AND DISCLAIMERS

1. All counsellors and other Providers of Services on the SA counsellor lists and trainer lists are not employees of the SA. Each provided their information to the SA and we publish this information in good faith. SA is not liable for any errors or omissions in the information that has been given to us.
2. Where SA training Awards are displayed, these are verifications that the Member has trained and been certified to a level deemed compatible with appropriate CPD for Chartered Psychologists. Any information that is displayed and refers to activity and/or qualifications achieved outside of SA cannot be verified by SA.
3. SA cannot guarantee the availability of any counsellor on the counsellor lists and will refund the initial fee a customer pays for a counsellor who may have left our lists, or we will attempt to find another suitable counsellor.
4. A customer with a complaint against any counsellor on the SA counsellor lists should, in the first instance, notify the professional organisation to which the therapist belongs. In the event of a complaint, a customer may also notify SA at admin@SA.com, although SA has no role in adjudicating such a complaint.
5. SA is not liable for any additional travel and accommodation costs a customer may incur should a training date or venue be altered in the event of an unforeseen emergency. SA will always attempt to give customers adequate notice of changes to a venue or date.

CUSTOMER’S OBLIGATIONS

1. To enable SA to perform its obligations under this Agreement, the Customer shall co-operate with SA and also provide SA with any information reasonably required;
2. If the Customer or any third party, not being a sub-contractor of the SA shall omit or commit anything which prevents or delays SA from undertaking or complying with any of its obligations under this Agreement, then SA shall notify the Customer as soon as possible and:
3. SA shall have no liability in respect of any delay to the completion of any project; if applicable, the timetable for the programme will be modified accordingly;
4. SA shall notify the Customer at the same time if it intends to make any claim for additional costs.

LIMITATION OF LIABILITY

1. Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of SA to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.
2. In no event shall SA be liable to the Customer for any loss of business, loss of opportunity, or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.
3. Nothing in these Terms and Conditions shall exclude or limit SA’s liability for death or personal injury resulting from SA negligence or that of its employees, agents or sub-contractors.

INTELLECTUAL PROPERTY RIGHTS

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of SA, and the Customer shall do all that is reasonable necessary to ensure that such rights vest in SA by the execution of appropriate instruments or the making of agreements with third parties.

GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed by English law, and the parties hereby submit to the exclusive jurisdiction of the English courts.

CONTENT, COPYRIGHT, AND TRADEMARK NOTICE

1. All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, “Content”), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to SA, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws.
2. Except as expressly provided in the Terms & Conditions, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without SA’s prior express written consent.
3. Except as expressly provided herein, customers are not granted any rights or license to patents, copyrights, trade secrets, rights of publicity, or trademarks with respect to any of the Content, and SA reserves all rights not expressly granted hereunder. SA expressly disclaims all responsibility and liability for uses by others of any Content obtained on or in connection with the Site.

USE OF SITE AND PERSONAL SECURITY

1. Certain services offered on or through the SA website require you to provide personal and financial information; the policy for managing such information is described in the Privacy Policy pages on the website. You agree to notify SA immediately of any aspects of the website that concern you.
2. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distribute instructions, software, or tools for that purpose, then legal action will be initiated. You agree to provide us with accurate, current, and complete information about yourself and your billing information as prompted by the registration process.
3. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site.

OTHER

SA is not responsible for the contents or reliability of any other websites to which we provide a link. We cannot guarantee that these links will work at all times and have no control over the availability of the linked pages.